Refund policy

Return Window We have a 3-day return window. You may request a return within 3 days of receiving your order. Return requests after this window are not accepted.

Eligibility To qualify, items must be unworn, unused, with tags, and in original packaging. Proof of purchase is required.

Damages & Issues If your item arrives defective, damaged, or incorrect, contact us immediately. We will evaluate and resolve the issue with a replacement or refund.

Exceptions / Non‑Returnable Items Because each product is custom‑made, we cannot accept returns for size/fit issues or buyer’s remorse. Please check the size chart carefully before ordering. We also do not accept returns for sale items, gift cards, or personal care goods.

Return Process (via Returns Portal)

• Start your request through our Returns Center [link to AfterShip portal].

• Select the reason (e.g., “Damaged,” “Wrong item”).

• If eligible, you’ll receive instructions and a return shipping label.

• Refunds are processed to your original payment method within 10 business days after inspection.

Refunds Approved refunds will be credited back to your original payment method. Processing times vary by bank. If more than 15 business days have passed since approval, contact us at thestarmakertees@gmail.com.

Undelivered or RTO (Return to Origin) Orders

In some cases, orders may be undelivered or returned to us (RTO). Here are a few common reasons:

• Pincode is not serviceable.
  
• Customer is not contactable.
• Incomplete or incorrect address.
• The customer refused delivery.
• Self-pickup is requested by the customer.
• Future delivery is requested by the customer.
• Door, premises, or office is closed at the time of delivery.

For Any Return Request, click the link:

https://zb9ffm-02.myshopify.com/apps/aftership-returns-center